Shipping and Return Policy
International Customers Shipping via US Mail
Many International customers in an effort to save money choose to have their merchandise shipped via US Mail. Because of the problems some customers have encountered when dealing with international mail, we need to inform you that:
The US postal system is incapable of tracking packages despite their claim otherwise.
The US postal system will charge for insurance but will not pay for any losses or damage.
The US postal system along with your country's postal system can take 3-8 weeks (or longer) for delivery.
To date all packages sent US Mail have been delivered, however some have taken 8 weeks to be delivered.
Images Scientific Instrument Inc., is not responsible for any damages or non-delivery of package, once we ship the merchandise via US Mail under NO circumstances WILL YOU issue a charge back against Images SI Inc. from either your credit card or Paypal account.
Further, Images Scientific Instruments Inc. WILL NOT contact the US Postal system on your behalf. You will be solely responsible for dealing with the U.S. postal system for any tracking of your package or damages.
All international taxes and duties are the resposibility of the customer.
No merchandise should be returned to Images Scientific Instruments without first obtaining a Return Materials Authorization number. You can receive a return autorization by telephone or email. Read specifications of acceptable returned merchandise below. Any merchandise returned without and RMA number is subjected to a minimum 50% restocking fee.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Images SI Inc shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Some manufacturers have implemented returns restrictions that prevent Images SI Inc from being able to accept returns or offer exchanges, replacements or credits on their products.
Returns of NON-DEFECTIVE items that are returnable by Images SI Inc. to product manufacturers may, at Images sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE and such returns will be for store credit or refund at Images sole discretion within 30 days of original invoice date. Please call us at 718.966.3694 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
Software And Consumables
SOFTWARE IS NOT RETURNABLE.
1. DEFECTIVE PARTS:
It's always easy to blame a part for a problem in your kit, Before you conclude that a part may be bad, thoroughly check your work. Today's semiconductors and passive components have reached incredibly high reliability levels, and it’s sad to say that our human construction skills have not! But on rare occasions a sour component can slip through. All our kit parts carry a Warranty that they are free from defects for a full ninety (90) days from the date of purchase. Defective parts will be replaced promptly at our expense. If you suspect any part to be defective, please mail it to our factory for testing and replacement. Please send only the defective part(s), not the entire kit. The part(s) MUST be returned to us in suitable condition for testing. Please be aware that testing can usually determine if the part was truly defective or damaged by assembly or usage. Don't be afraid of telling us that you 'blew-it', we're all human and in most cases, replacement parts are very reasonably priced.
2. MISSING PARTS:
Before assuming a part value is incorrect, check the parts listing carefully to see if it is a critical value such as a specific coil or IC, or whether a RANGE of values is suitable (such as "100 to 500 uF"). Electronics project kits are packed in the USA. If you believe we packed an incorrect part or omitted a part clearly indicated in your assembly manual as supplied with the basic kit, please write or call us with information on the part you need and proof of kit purchase.
A missing component is replaced, it does not qualify the customer to receive any addition benefits or compensation, such as; kit discount(s), free shipping on order, etc. A missing component will be shipped to the customer either by US Mail or ground UPS at the sole discretion of Images SI Inc.
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for factory repair, kits MUST:
- NOT be assembled with acid core solder or flux.
- NOT be modified in any manner.
- BE returned in fully-assembled form, not partially assembled.
- BE accompanied by the proper repair fee. No repair will be undertaken until we have received the MINIMUM repair fee (1/2 hour labor) of $25.00, or authorization to charge it to your credit card account.
- INCLUDE a description of the problem and legible return address. DO NOT send a separate letter; include all correspondence with the unit. Please do not include your own hardware such as cabinets, knobs, cables, external battery packs and the like. Images Inc., reserves the right to refuse repair on ANY item in which we find excessive problems or damage due to construction methods. To assist customers in such situations, Images Electronics, Inc., reserves the right to solve their needs on a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please understand that our technicians are paid employees and that set-up, testing, diagnosis, repair and repacking and paperwork can take nearly an hour of time on even a simple kit. Of course, if we find that a part was defective in manufacture, there will be no charge to repair your kit (But please realize that our technicians know the difference between a defective part and parts burned out or damaged through improper use or assembly.)
4. KIT REFUNDS:
You are given ten (10) days to examine our kits. If you are not satisfied, you may call or email for an RMA number to return your unassembled kit with all the parts and instructions and proof of purchase to Images SI Inc. for a full refund. The return package should be packed securely. Insurance is recommended. Please do not cause needless delays, read all information carefully. Kits returned without an RMA number are subject to a 50% restocking fee.
Returning Purchased Items. Images SI Inc. accepts returns for any unaffected
development board, programmer, tool, and/or cable within 14 calendar days
from the date of receipt of merchandise. After such time, all sales are
considered final. "Unaffected" means a device has never been powered up,
programmed, or otherwise changed. Images SI Inc. cannot accept returns
on purchased items that have had electrical power applied to them, or
been otherwise programmed, changed, or affected.
Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. You are responsible for paying any import duties and taxes on your order.
Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web site, www.imagesco.com (this "Web Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Images SI Inc., which operates this Web Site, makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Accuracy of Information. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
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Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Images SI Inc. or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.
DISCLAIMERS. Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Images SI Inc. nor any of their affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Images SI Inc., nor any of its respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Wthout limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "consumers" in the magnuson-moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
LIMITATIONS OF LIABILITY. Images SI Inc. assumes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site. In no event will Images SI Inc. or any of its respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.
Revisions to these terms of service. These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this Web Site.
Choice of Law; Jurisdiction. These terms of service supersede any other agreement between you and Images SI Inc. to the extent necessary to resolve any inconsistency or ambiguity between them. These terms of service will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the State of New York or the United States District Court for the District of New York. A printed version of these terms of service will be admissible in judicial and administrative proceedings based upon or relating to these terms of service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.